Saint James Backpackers - London

Free breakfast, free dinner and free social event every day. Stay in one of the coolest and poshest parts of London (KensingtonChelsea). Not only will we house you but we will feed you a free big breakfast and free dinner.

Breakfast includes freshly made pancakes, eggs, cereals, toast, juices etc. Free dinner at 7pm (limited to 30 persons who sign up first at reception)

Dinner has a vegetarian option (sometimes vegan). After dinner our Happiness Manager hosts a free social event e.g. quiz night, beer pong, PS5 competitions. Youll meet people fromover the globe and make friends - some for life.

Well keep you safe - our Reception is 247 and we have a large international team living on site to help you squeeze the most out of your stay. Free high speed WiFi throughout, a huge garden patio with free gym, communal lounge with a 85-inch UHD TV with cable, Netflix & PS5. Guests can also use our modern shared kitchen to cook their own lunch etc.

The hostel is 15 minutes walk from Natural History & Science Museums and Hyde Park. Madame Tussauds, Harrods and Buckingham Palace are also a 15-minute train ride away.

Booking Terms & Conditions

Welcome to Saint James Backpackers! These Booking Terms and Conditions ("Booking Terms") form a legal agreement between you (the Guest) and Saint James Backpackers (the Hostel). By making a reservation with us, you agree to be bound by the terms below:

1. BOOKINGS

All booking payments must be made by card. We do not accept cash for bookings.

1.1 Pre-authorisation

We will pre-authorise your payment card for the cost of the first two nights. For one-night stays, the full amount is pre-authorised. This process holds the funds without charging you until check-in. If pre-authorisation fails, we’ll contact you for new card details. You must provide these within 24 hours, or your booking will be cancelled.

1.2 Security Deposit

A refundable cash deposit of £10–£20 is required at check-in. If paying by card, a £1 transaction fee applies, and £10 will be returned. The deposit is refunded upon return of your key and confirmation of no damage.

1.3 Damages

Damage or lost keys will be charged against your deposit. Charges may include:

£50 per bentbroken bed support strut

£200 per broken window

£10–£20 per lostbroken key

If damage costs exceed the deposit, guests are responsible for the full amount.

1.4 Booking Extensions

All extensions must be arranged directly with our reception team—not via third-party websites.

1.5 Breakfast

A complimentary breakfast is available from 8:00 am to 9:45 am.

1.6 Age Policy

No minimum age in a private room with a paying adult

Minimum age for shared dorms: 5 years, with a parentguardian always present

Guests aged 17 can stay without a guardian with written parental consent

1.7 Luggage Storage

Free luggage storage before check-in (with prior arrangement)

After check-out: £5day per bag, subject to space availability

Please note only 1 large and 1 small bag per guest are allowed in the rooms.

Extra bags can be stored for a additional fee and accessed anytime.

1.8 Pets

No pets or animals are allowed.

1.9 E-Transport

E-bikes, e-scooters, and devices with large rechargeable batteries are not permitted inside due to fire risk.

1.10 Maximum Stay

The maximum stay is 1 month, after which you must vacate the hostel for at least 1 month.

1.11 Guest Information

All guests must provide valid contact and ID information at the time of booking.

1.12 Modifications

We’ll do our best to accommodate changes to your booking, subject to availability. If the updated booking costs more, the difference must be paid. No refunds are given if the cost decreases.

When booking beds in shared dorms, we aim to group guests from the same booking but can’t guarantee it.

1.13 Non-Transferable

Bookings are non-transferable. Any suspected resale will result in cancellation without refund.

1.14 Group Bookings

Groups of 10+ guests are subject to special terms and must book through our reservations team. We reserve the right to cancel non-compliant group bookings.

1.15 Promo Code Bookings

All promo code bookings are non-refundable and must be paid in full at the time of booking. Unsuccessful payments void the reservation.

2. Fees & Payment
2.1 Additional Charges

Any additional charges must be paid at the time they are incurred or upon check-out.

2.2 Card Requirement

Guests must present the card used for booking upon check-in. Pre-authorisation may be required.

2.3 Refunds

Refunds can only be made to a valid card or UK bank account. No cash refunds will be issued.

3. Cancellations
3.1 We may cancel your booking if:

Payment details are invalid or not updated upon request

False or misleading information is provided

Your stay poses a legal or reputational risk to the Hostel

A previous refund has already been issued for the same booking

3.2 Guest Cancellations

We operate a 48-hour cancellation policy. To cancel without charge, notify us at least 48 hours before the start of your stay.

3.3 Force Majeure

If we’re unable to fulfill your booking due to events beyond our control (e.g. natural disasters, pandemics, legal restrictions), we will offer a refund or rebooking option, subject to availability.

4. Check-In & Check-Out
Check-in: From 2:00 pm

Check-out: By 10:00 am

Late check-out may be available for a fee, subject to availability. Failure to check out on time may result in a fee of:

£10hour per bed in dorms

Full daily rate for private rooms

5. Group Bookings (10+ Guests)
Guests under 18 must be accompanied by adults

A £200 refundable security deposit applies per group

Groups are responsible fordamages and lost keys

Minimum 1 adult supervisor per group of minors is required

A 10% non-refundable deposit is required to confirm booking

Final balance must be paid 21 days before arrival

Amendments are free up to 21 days before check-in. Later changes may incur fees and are non-refundable.

6. House Rules
All guests must follow our house rules

Valid photo ID (passport, driver’s licence, national ID) is required

Guests are responsible for their belongings. We are not liable for loststolen items. Items left behind are held for 24 hours only

Any disruptive or unsafe behavior may result in removal without refund

7. Bed bugs prevention
We takereasonable steps to monitor for and eradicate bed bugs. Certain countries (e.g. France) are hard hit with infestations and we are careful to monitorbeds after check out for signs of bugs. We also routinely preventatively treat rooms.

However, despite our best efforts bugs are broughtour hostelhome by guests e.g. in their luggage and this results in bugs in rooms. In the event they are discovered we will close off the relevant rooms and treat effectively before reopening.

In the unlikely event that you see signs of bed bugs we ask you to report your issue to reception immediately so we can investigate and take appropriate rapid action. The guest will then be offered 2 options:

(1) A move to another room;

(2) A refund for that night onwards if the guest declines the room move and elects to check out early (note there must be evidence of bugs confirmed by SJB for a refund)

Please note that a guest cannot be refunded for days they have already stayed with us. Similarly, any guest that raises concerns after they have checked out will not be refunded.

8. Personal Data
We handle your personal data in accordance with our Privacy Policy. By booking with us, you agree to its terms.

The hotel day starts from hour 14:00 and ends at 10:00.

8 am to 9:45 am: Free breakfast

No pets or animals under any circumstances.

No bicycles, e-scooters or any form of e-transport or anything with large rechargeable batteries permitted inside the hostel. They represent a fire hazard and threat to life, so MUST be kept outside.

We take a £10 - £20 CASH Security Deposit upon check-in. If you are unable to pay cash then we will accept card payment but will charge £11 and return only £10 to cover the transaction charges incurred. The deposit will be returned on check-out as long as the key is returned to us and no damage to the property is caused.

A luggage room is available for guests who arrive early.

Please note that a valid photo ID and a {creditdebitbanking} card corresponding to the name on the booking are required {at check-in}. Please note that the pre-authorisation charge will be returned to the guest following check-out. It may take some time for it to appear in the guest’s account.Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Standard Double Room. A private en suite room with double bed, a 32 inch high definition LCD TV, a wardrobe and a garden view. ;
Standard Twin Room. A private en suite shower room with two single beds and a fridge. This room comes complete with a garden view. ;
Triple Room with Shared Bathroom. A 3 bed dorm room with shelving for luggage storage and sink in room. ;
Bed in 4-Bed Mixed Dormitory Room. A spacious 4 bed dorm room with shelving for luggage storage. Please note, guests must be over 16 years of age to stay in a dormitory room. ;
Bed in 6-Bed Mixed Dormitory Room. An 6 bed dorm room with in-room sink and garden view. Each person has hisher own locker under the bed. Please note, guests must be over 16 years of age to stay in a dormitory room. ;
Bed in 8-Bed Mixed Dormitory Room. An 8 bed dorm room with garden or street view (dependant on room). Each person has their own coat hanger and under bed locker. Please note, guests must be over 16 years of age to stay in a dormitory room. ;
Bed in 8-Bed Female Dorm. A bed in a 8-bed female dormitory room with access to a shared bathroom for female guests only. Each female guest has her own locker under the bed. ;
Standard Double Room with Shared Bathroom. A private room with double bed and in-room sink and wardrobe. Garden or front of house view (dependant on room). ;
Twin Room with Shared Bathroom. A private room with double bunk bed. Front house street view. ;
Triple Room with Terrace. The triple room provides parquet floors, heating, as well as a shared bathroom featuring a shower and a hairdryer. The unit offers 3 beds.